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Business Times reports that between April and June, a total of 8,180 new jobs in SA were recorded in high-end customer service call centres serving clients of companies such as Amazon, Lufthansa, and Investec from around the world.
This is according to the latest job creation report of the global business services (GBS) sector published by Business Process Enabling SA (BPESA). The sector, which provides outsourced services such as IT, finance, HR, and customer services to businesses across the globe, has created an estimated 150,000 jobs in SA since 2010. It is projected to create 500,000 jobs by 2030, according to the Harambee Youth Employment Accelerator.
The report, released ahead of BPESA’s GBS and BPO investor conference held last week in Durban, indicated that between 2010 and March 2025, the international GBS sector in SA added 16,576 jobs to the economy, generating about R47bn in export revenue, measured on an annualised basis. The report said the 8,180 jobs in the second quarter included 5,928 traditionally hired jobs and 2,252 inclusive hiring positions. The Western Cape led once again with 4,119 new jobs, accounting for 50.35% of the total. KwaZulu-Natal followed with 2,434 jobs (29.76%), maintaining strong momentum in global delivery growth. BPESA CEO Reshni Singh said the GBS sector had great potential to enhance inclusive job creation in the SA economy while continuing to boost export revenues by servicing clients from around the world.
- Read the full original of the report in the above regard by Khulekani Magubane at Sunday Times (subscriber access only)
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