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Sunday World reports that as global industries brace for job losses linked to artificial intelligence (AI), the hospitality sector faces a different headache – not too few jobs, but a critical human shortage.
While other sectors worry about AI rendering roles obsolete, this very technology is giving the hospitality industry a different challenge. The worldwide demand for travel and tourism workers is expected to outpace supply by a staggering 43-million roles by 2035. Within that figure, the hospitality segment alone faces an 8.6-million worker gap, leaving the sector 18% below its required staffing levels.
Automation and AI tools are already being deployed to handle routine administrative tasks such as booking management, inventory control, and answering standard customer queries. However, these efficiencies are not replacing staff; instead, they are highlighting the irreplaceable value of human interaction in achieving true guest satisfaction. This perspective reframes the role of AI from job-stealer to essential partner. The solution is said to be a dual approach, namely leveraging technology to alleviate administrative burdens while aggressively investing in the human workforce.
- Read the full original of the report in the above regard at Sunday World
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