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BL Premium reports that to defend its reputation, Old Mutual has disclosed the details of nonpayment of a claim that led to widespread anger on social media, saying it was linked to a divorce.
The financial services manager was initially “reluctant” to speak as it wanted to protect the client’s confidentiality as well as uphold the Protection of Personal Information Act (Popia). But as the story of the nonpayment, first detailed on X, has dominated social and traditional media and led to Old Mutual losing credibility, it has now disclosed some details. The post on X about the nonpayment has received 1.4-million views. The story revolves around what seems to be an acrimonious divorce and the incorrect timing of a divorce order. The financial institution indicated: “It was always Old Mutual’s intention and commitment to facilitate a settlement between the individuals involved. However, we needed to ensure that in facilitating the payout we complied with the pension funds law and tax law […] We are committed to helping to ensure full and final settlement between the two individuals as envisaged in their divorce agreement.” Old Mutual said the number of customers who had voiced their unhappiness on X was of huge concern to it and it was actively looking at ways to improve.
- Read the full original of the report in the above regard by Katharine Child at BusinessLive (subscriber access only)
Get other news reports at the SA Labour News home page