Today's Labour News

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OldMutualThe Star reports that even though Old Mutual SA has finally come to an arrangement in settling the payment of a R3-million pension payment of an irate family, customers are said to remain wary of continuing to support the financial services company.

The insurer came under fire on social media after Sebabatso Molefi expressed her frustration on X and blasted the company for stalling in paying out her mother’s R3m pension investment even after securing a court order on 14 December 2023. Following a meeting between Old Mutual, Molefi and her mother’s legal representative on Tuesday, the insurer announced that they had had a positive engagement. Celiwe Ross, spokesperson for Old Mutual SA, thanked the family for making the time to meet the representatives and apologised for the way the issue had been handled. “The sheer number of customers that have voiced their unhappiness on X with regards to our levels of service is of huge concern to us. We apologise unreservedly to all customers who have been unhappy with the service we have provided and we are continuously looking at ways to improve this,” the spokesperson added. Despite the positive update on the situation, some social media users remained adamant about ensuring that as many people as possible cancelled their investments with the insurer.

  • Read the full original of the report in the above regard by Goitsemang Matlhabe at The Star

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