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mtnBDLive reports that MTN SA is still feeling the effects of a prolonged strike by its workers last year, with the telecoms giant notching up the highest number of complaints against any company in SA.  

This is according to the consumer ombudsman’s 2015-16 annual report, which acknowledged, however, that some of the complaints could be due to a mistake on MTN’s part.  Of the 3,495 complaints received by the ombudsman’s office between March 2015 and February 2016, 613 were lodged against MTN.  JD Group came a distant second, with 172 complaints.  "The high number of complaints against MTN was a result of the strike," said the report.  Some of them were partly a mistake as MTN had displayed the ombudsman’s number on its webpage.  This resulted in many complainants calling CGSO (Consumer Goods and Services Ombudsman) thinking that they were calling the MTN complaint line.

  • Based on a report by Colleen Goko at BDLive


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